BOOKING POLICY

The Glam Life NZ

At The Glam Life NZ, we aim to provide a smooth, professional, and enjoyable experience for every client. The following policies are in place to ensure clarity and fairness for all bookings.

Bookings

A booking is secured once a deposit has been received.
All bookings are subject to availability.
We recommend booking in advance, especially for weddings and peak periods.

Deposits and Payments

A non-refundable deposit (30%–50%) is required to secure your booking.
Your booking is not confirmed until the deposit has been received.

The remaining balance must be paid:

• 7–14 days prior for weddings and larger bookings
• Or on the day for smaller bookings, unless otherwise agreed

Deposits are applied toward your total booking cost.

Cancellation Policy

Cancellations or changes must be made at least 48 hours prior to your appointment.
Cancellations within 48 hours may result in loss of deposit.

For weddings and larger bookings, 4–8 weeks notice is required.
Late cancellations may result in partial or full booking charges.

No-shows may be charged the full service amount.

We understand that unexpected situations can arise and will do our best to accommodate reasonable requests.

Travel and Mobile Service

The Glam Life NZ is a mobile service, and travel may be required depending on your location.

Travel within central Auckland may be included or charged at a standard rate.
For locations requiring more than 15 minutes of travel, a fee of $1 per kilometre will apply.

Additional costs such as parking or extended travel time may be included where applicable.

All travel costs will be confirmed prior to booking.

Early Start Fees

An early start fee may apply for bookings beginning before 7:00 AM.

GST

Prices are inclusive of GST where applicable.
If GST is not included, this will be clearly stated at the time of booking.
A tax invoice can be provided upon request.

Changes to Bookings

Any changes should be made as early as possible.
For weddings, reducing services close to the date may not always be possible.

Client Preparation

Please have clean, dry hair and a clean face unless discussed otherwise.
Arrive on time to ensure your service runs smoothly.

Liability

The Glam Life NZ is not responsible for allergic reactions.
Clients must inform of any skin sensitivities or allergies prior to the appointment.

Final Note

These policies are in place to ensure a reliable, professional, and stress-free experience for every client.